48% of shoppers have left a brand’s website and made a purchase from a competitor because of a poorly personalized experience.
When shoppers follow AI-powered product recommendations, their average order value increases by 14%.
SouthernCarlson successfully built a hardware company on the foundation of service and commitment to the customer. Their over 150 store locations provided them the optimal opportunity to create a streamlined omnichannel experience for their B2B customers. Their previous site offered little more than a scaled-back online catalog with very limited functionality. They needed a partner with the technical expertise and resources to implement a new B2B digital customer experience to meet the complex needs of today's B2B shoppers.
Born from the minds of engineers, data scientists, commerce experts, designers, and strategists. Blue Acorn iCi is a leading independent digital customer experience company that solves problems and delivers results. The first company of its kind to pioneer whatâs possible through the convergence of analytics, digital commerce, customer experience, and full-service commerce offerings.