In this fun, end-of-year session, guest speaker Forrester vice president and principal analyst, Ted Schadler, will present Forrester's predictions for 2023, including those most relevant to customer experience and commerce professionals. Ted will showcase a wide range of topics, including predictions on trust, sustainability, experience priorities, commerce must-dos, and personalization next. Come see how Forrester prepares you to execute with confidence even in times of uncertainty and promise.