Financial institutions face a myriad of challenges as they navigate the evolving customer experience landscape to stay ahead of competitors. 75% of the fifty largest banks have committed to some form of a customer experience transformation. While large, national financial institutions had the resources to invest in digital early on, regional banks have the advantage of decade-long relationships and trust among customers.
Qualtrics found that financial institutions can grow revenue by 27.5% over three years by improving the customer experience.
Application fraud is among the most common digital fraud techniques, which researchers estimate make up 10% of banks' bad debts.
Learn the five things you can do this month to start growing revenue and retaining loyal customers with an optimized customer experience.
Learn how to integrate your local branches with your digital customer experience.
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