Actionable customer experience strategies for success
Several shopping trends emerged or accelerated in 2020, leaving many retailers to wonder what will endure in 2021. While online retail boomed, it became clear that digital customer experiences were anything but frictionless: from shipping delays and clunky checkout processes to weak digital marketing strategies. To help retailers create convenient, streamlined customer experiences that meet shopper demands, we identified six key strategies for success in 2021 and beyond.
Discover the foundation of a successful digital transformation.
Leverage 2020 data to forecast 2021 marketing budgets.
Deliver personalized experiences with unified customer data.
Your customers want convenient, streamlined experiences. We have the six strategies for success.