2021: Retail's Year For
Digital Transformation

Actionable customer experience strategies for success

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According to Forbes, 57% of companies needed to reconsider their entire business model in the wake of COVID-19.

Several shopping trends emerged or accelerated in 2020, leaving many retailers to wonder what will endure in 2021. While online retail boomed, it became clear that digital customer experiences were anything but frictionless: from shipping delays and clunky checkout processes to weak digital marketing strategies. To help retailers create convenient, streamlined customer experiences that meet shopper demands, we identified six key strategies for success in 2021 and beyond.

Invest in Digital Transformation

Discover the foundation of a successful digital transformation.

Create Agile Marketing Strategies

Leverage 2020 data to forecast 2021 marketing budgets.

Redefine One-on-One Experiences

Deliver personalized experiences with unified customer data.

Make your digital customer experiences frictionless.

Your customers want convenient, streamlined experiences. We have the six strategies for success.

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Proven Client Success

Learn More About Blue Acorn iCi

Born from the minds of engineers, data scientists, commerce experts, designers, and strategists. Blue Acorn iCi is the leading digital customer experience company pioneering what’s possible through the convergence of analytics, digital commerce, customer experience, and experience driven commerce offerings. 

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