Qualtrics found that financial institutions can grow revenue by 27.5% over three years by improving the customer experience.
Application fraud is among the most common digital fraud techniques, which researchers estimate make up 10% of banks' bad debts.
Financial institutions face a myriad of challenges as they navigate the evolving customer experience landscape to stay ahead of competitors. 75% of the fifty largest banks have committed to some form of a customer experience transformation. While large, national financial institutions had the resources to invest in digital early on, regional banks have the advantage of decade-long relationships and trust among customers.
Born from the minds of engineers, data scientists, commerce experts, designers, and strategists. Blue Acorn iCi is a leading independent digital customer experience company that solves problems and delivers results. The first company of its kind to pioneer what's possible through the convergence of analytics, digital commerce, customer experience, and full-service commerce offerings.