48% of shoppers have left a brand’s website and made a purchase from a competitor because of a poorly personalized experience.
When shoppers follow AI-powered product recommendations, their average order value increases by 14%.
74% of respondents are more likely to purchase online if they can return or exchange in-store.
Customer expectations are higher than ever when it comes to online shopping. That means brands must provide a frictionless path to purchase online. Which steps in the buyer journey create the most turmoil? Enter the Complete Customer Experience report.
Blue Acorn iCi’s team of commerce experts conducted a customer experience study that analyzes dozens of brands—from homepage to returns—across various industries and digital maturities. In partnership with Adweek/Brandweek Insights Group, we created a unique report based on findings from the customer experience study, best practices, and success stories. Insights from Blue Acorn iCi’s 2019 Consumer Preferences Survey, Adweek’s 12 Rules for Brand Digital Commerce, as well as various other outlets in the industry are included. Are you ready for the big reveal?
Born from the minds of engineers, data scientists, commerce experts, designers, and strategists. Blue Acorn iCi is a leading independent digital customer experience company that solves problems and delivers results. The first company of its kind to pioneer what’s possible through the convergence of analytics, digital commerce, customer experience, and full-service commerce offerings.